Why does the set password link in my portal registration emails not work?

It is possible that the reset link in both your New Account and Password reset templates have been configured incorrectly.

To resolve this issue you will need to access your Kurtosys  instance.

  • Select InvestorPress > Active Applications and choose the affected Portal Template
  • Under Email Templates, open the relevant email template and search for “resetLink”.

If your reset config is currently set to

<a href=”https//:{{{resetLink}}}”…

Then change it to

<a href=”{{resetLink}}”…