How to contact our support team

If you have a support query or discover an incident, please contact our support team using Ideally, your email should provide the following information:

  • Date & time of incident
  • A contact name for follow-up
  • Your incident classification (Critical, Major, Minor)
  • A description of incident
  • A description of impact to service
  • The user details/URL used to access the Product and Service when the Incident occurred
  • An Indication of how to reproduce the Incident
  • Screenshots/other information you feel would be helpful to us in resolving the Incident