System Admin


Post Go-Live: Customer Success and Support Teams

Upon release to production, ongoing support and service will be managed by our dedicated Support and Client Service teams.

Additional details about each team are provided below:

Client Service Management

Each Client Service manager (CSM) will:
  • Conduct a regular meeting to ensure that Support and Service Delivery standards are met
  • Coordinate the Change Requests being logged through our Support desk
  • Ensure your details remain updated within our CRM system so we know who to speak to for which matters
  • Be the escalation point for high priority Support issues


Support Team

If you have a support query or discover an incident, please contact our support team using [email protected].  Ideally, your email should provide the following information:

  • Date & time of incident
  • A contact name for follow-up
  • Your incident classification (Critical, Major, Minor)
  • A description of incident
  • A description of impact to service
  • The user details/URL used to access the Product and Service when the Incident occurred
  • An Indication of how to reproduce the Incident
  • Screenshots/other information you feel would be helpful to us in resolving the Incident


BAU Teams

We have a dedicated team of professionals who will ensure that all incidents and Change Requests are handled in a proficient manner. Our teams are structured according to the type of service required (Document Production and/or Digital Services) so as to ensure we attain high quality standards.